Refund policy

Before the eSIM is delivered

You can cancel and receive a full refund as long as the QR code or activation details have not yet been sent to you. Just let us know on WhatsApp.

After delivery

Once the eSIM has been delivered (QR code or activation details sent), the order cannot be cancelled or refunded, whether or not it has been installed, because of the nature of the digital product. This does not affect any mandatory rights granted to you by applicable law.

Not covered

• Change of mind after the eSIM has been delivered.
• Device incompatibility or a carrier-locked handset.
• Reduced speed caused by the fair use policy or local network congestion.
• Choosing a country that is not on the supported list.
• Buying the cruise plan for a ship whose support was not verified with us before ordering.

How to request a review

Message us on WhatsApp with your order details, a description of the issue and screenshots if available. We usually reply quickly and try to resolve the issue technically first.

Consumer rights

This policy does not limit any mandatory rights granted to you by the consumer protection law applicable in your country.